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Your reservations

See every lesson reservation you have with your tutors, what each status means, and what you can do from the list.

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Written by Adam Bedford

A lesson reservation is a tutor's plan for a run of regular lessons with you: the subject, the day and time, the dates and the price. Reservations lists all of yours.

1. Open Reservations

Select Reservations in the menu. A number beside it shows how many reservations are waiting for you.

Reservations, with Waiting for you, the Status filter, the Sort menu and a row's ⋯ menu marked 1 to 4

  1. Waiting for you lists reservations a tutor has sent that you haven't accepted yet. Select Accept to review and book. See Accept a lesson reservation.

  2. Status filters the list. It starts on Active.

  3. Sort changes the order: by tutor, next lesson, end date or rate.

  4. ⋯ opens the actions for that reservation.

Select a row to open the reservation's page. See What happens after you accept.

2. Read a row

Each row shows the tutor and subject, the Schedule (day, time and dates, and "Every two weeks" if lessons are fortnightly) (1), the Next lesson (2), and Progress: how many lessons have been held out of the total (3), with a note such as "Ends in 3 weeks" near the end. Rate is the price per hour.

A list with a fortnightly schedule marked 1, the next lesson marked 2 and progress marked 3

3. See other statuses

Select Status and choose All, Active, Pending, Paused, Completed or Cancelled.

The Status filter open

With All, a Status column appears (1).

All reservations, with a Cancelled status marked 1

Status

What it means

Waiting for you

Your tutor has sent it and it needs you to accept. No lessons are booked yet. (The filter calls this Pending.)

Active

You've accepted. Lessons go ahead on the schedule and each one is charged after it takes place.

Paused

Your tutor has paused the lessons. Nothing happens until they resume them.

Completed

Every lesson in the reservation has happened.

Cancelled

You or your tutor cancelled it. "Cancelled before the first lesson" means no lesson took place.

4. Use the row menu

Select ⋯ on a row to see:

  • View tutor: the tutor's page.

  • Message tutor.

  • Cancel reservation. See Cancel a reservation. Cancelled reservations don't have this.

A row's menu with View tutor, Message tutor and Cancel reservation

Good to know

  • A cancelled reservation's page says when it was cancelled and, if one was given, the reason (1).

    A cancelled reservation's page, with the cancellation notice marked 1

  • Reset beside the filter puts the list back to Active.

  • A reservation waiting for you also appears on Home, under Needs your attention.

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