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Cancel a reservation

End a run of lessons with a tutor, what happens to lessons in the next two weeks, and what you see afterwards.

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Written by Adam Bedford

Cancel a reservation to stop having lessons with a tutor altogether. To miss one lesson, see Can't make a lesson? instead.

1. Open Cancel reservation

Open the reservation from Reservations, select ⋯ at the top, then Cancel reservation (1). You can also use ⋯ on the reservation's row in the list.

The reservation's more menu, with Cancel reservation marked 1

2. Read what cancelling means

Lessons in the next two weeks still happen and are charged. The page names your last lesson and how many later lessons will be cancelled (1).

The cancel page, with the two-week explanation marked 1, Reason marked 2 and Cancel reservation marked 3

3. Add a reason (optional)

Type a reason in Reason (2). Your tutor will see it.

4. Confirm

Select Cancel reservation (3), then Yes, cancel reservation. This can't be undone. Keep reservation takes you back without cancelling.

The Cancel your reservation with …? dialog with Keep reservation and Yes, cancel reservation

What happens next

The reservation page shows Cancelled, when you cancelled it and your reason. Your tutor sees the cancellation and your reason.

The cancelled reservation, with the cancellation notice and the confirmation message

Lessons in the next two weeks stay in Lessons and are charged after they take place. Later lessons show Cancelled and Not charged.

Good to know

  • To skip a single lesson in the next two weeks, use Can't make it? on that lesson. See Can't make a lesson?

  • You can turn down a reservation that's waiting for you the same way, from ⋯ then Cancel reservation on its row.

  • To have lessons with the same tutor again later, ask them to send you a new reservation.

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