References build trust with families. When a referee completes your reference, we publish it on your profile, and it can help you rank higher in search results.
1. Open References
In the sidebar, select Your profile > References. The line at the top tells you how many more referees you can add, for example (2 left). You can have up to five.
Pending lists referees who haven't replied yet, with the date you asked them.
Completed lists referees who have sent their reference.
Select Add reference (1) to ask someone new.
2. Add a referee
In Add reference, enter their First name, Last name and Email. If something's missing you'll see Enter their first name, Enter their last name or Enter a valid email address.
Check the email address, then select Save (1). When you save, the referee receives an email with instructions to complete your reference.
You'll see Reference saved. and the referee appears under Pending.
3. Resend or remove a request
Select ⋯ on a pending referee's row:
Resend request (1) emails them again. You'll see, for example, We've emailed Robin Rees again.
Remove referee (2) cancels the request.
4. Remove a referee
After Remove referee, you'll be asked to confirm, for example Remove Morgan Ellis? Their request link stops working and the slot frees up for someone else. Select Remove referee to confirm, or Keep referee.
You'll see Referee removed. and you have a slot free again.
Good to know
Five references is the most a profile can list, counting pending and completed. With five, selecting Add reference shows You already have 5 references, the most a profile can list. Remove a pending referee to free a slot.
Completed references can't be resent or removed.
If a referee can't find the email, ask them to check their spam folder, then use Resend request.