We pay you through Stripe, our payment provider. Until Stripe has what it needs, you can't be paid and you can't send lesson reservations.
1. Open Payout account
In the sidebar, select Payments. Until your payout account is set up, you land on the Payout account tab, and Payouts (1) is greyed out.
2. Continue on Stripe
Select Set up payouts with Stripe (2). On Stripe's website, Stripe asks for:
your name, date of birth and address, to confirm who you are (and a photo of your ID only if it needs one);
the bank account where you want your earnings paid;
your agreement to Stripe's terms.
It takes a few minutes. If you take a break and your Stripe link expires, you'll see Your Stripe link had expired. Opening a new one… and go straight back into Stripe.
3. Come back to Tutorspot
When you finish on Stripe, you're brought back to Tutorspot. You'll see Checking your account with Stripe…, then a result such as Thanks. Stripe reports your account as complete. Taking you back…
Payout account now shows Your payout account is complete.
If you see We couldn't check with Stripe, select Continue. Your details update shortly.
What each status means
Status | What it means | What to do |
Not set up | Stripe needs your details before you can be paid. | Select Set up payouts with Stripe. |
Action required | Stripe needs something by a date, for example a photo of your ID. Miss it and payouts are paused. | Select Continue with Stripe. |
Restricted | Your payouts are paused, and your lessons may not be charged, until Stripe has what it asked for. | Select Continue with Stripe. |
Upcoming requirement | Stripe will soon need something. Nothing changes until the date shown. | Select Continue with Stripe when you're ready. |
Complete | Stripe has everything it needs. | Nothing. |
For Action required, the Get paid card (1) shows the problem first, and the notice says what Stripe needs, by when and why, such as The document is expired. Select Continue with Stripe (2).
4. Change your bank account
Once you're set up, select Update bank details (1) to change the account on Stripe. The Get paid card can still remind you about lesson reports: we pay for a lesson once its report is in.
Good to know
If you see Your payout account isn't ready yet, contact us and we'll set it up.
If Stripe has paused or rejected your account, the page asks you to contact support@tutorspot.co.uk. Only we can sort this out.
The same Stripe check verifies your identity on the Verification page.