If you can't teach one lesson, cancel it from the lesson's page. The rest of the reservation carries on as normal. To stop all future lessons, cancel the reservation instead.
1. Open the lesson and choose Cancel lesson
Open the lesson from Lessons or Home. Select ⋯ at the top, then Cancel lesson (1).
You can also cancel from the lesson panel in the calendar, or from the ⋯ menu on the lesson's row in the list.
2. Check the details and add a reason
The cancel page shows the client, subject, level and when the lesson is.
If the lesson starts in less than 48 hours, you see a notice (1): You are cancelling this lesson after the cancellation cutoff of 48 hours. The lesson is cancelled straight away, so let your client know, as it's short notice.
Add a Reason (2) if you like. It's optional, and your client will see it. Then select Cancel lesson (3).
3. Confirm
You're asked Cancel this lesson? This can't be undone. Select Yes, cancel lesson (1), or Keep lesson to go back.
4. See the result
You see Lesson cancelled. and go back to the lesson. It's marked Cancelled, with your reason underneath. If your client hadn't been charged for it, Billing shows Not charged.
Good to know
If a lesson can't be cancelled, the cancel page tells you why, for example This lesson has already been cancelled. or A cancellation request is already waiting for approval.
The reason can be up to 2000 characters.
To move a lesson, cancel it and add a one-off lesson at the new time.