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Find your way around your account

The menu for parents and for tutors, the account menu, search, notifications, the phone tab bar, and the "starting soon" alert.

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Written by Adam Bedford

Every page in your account has the same frame: a menu on the left (or a tab bar on a phone) and a top bar with the page title, search, notifications and help.

The menu

The menu on the left (1) lists the places you go most. A number next to an item (2) tells you how many things there need you, for example reservations waiting for you to accept, or conversations with unread messages. Your name at the bottom (3) opens the account menu.

A parent's menu marked 1, the Reservations count marked 2 and the account button marked 3

Parents and students see Home, Messages, Lessons, Reservations, Your tutors and Workspaces.

Tutors see Home, Messages, Lessons, Lesson reports (1) and Reservations, then Clients and Workspaces under Teaching, and Payments under Business. Your profile (2) opens to show Profile, References and Verification, with how complete your profile is.

A tutor's menu, with Lesson reports marked 1 and Your profile marked 2

To hide the menu and make more room, select the panel icon at the left of the top bar, or press Ctrl+B (⌘B on a Mac).

The account menu

Select your name at the bottom of the menu. Under Settings you'll find Personal details and Notifications. Parents and students also have Billing (1), and tutors have Lesson preferences and View public profile. Below them are Help, Cookie settings and Sign out.

The account menu for a parent, with Billing marked 1

The top bar

  1. The page title. It shows where you are, with the pages above it to the left so you can step back.

  2. Search or jump to… opens search.

  3. The bell shows notifications.

  4. The help icon opens help.

The top bar, with the page title marked 1, search marked 2, the bell marked 3 and help marked 4

Search and jump

Select Search or jump to… or press Ctrl+K (⌘K on a Mac). Before you type, you see suggestions, such as reservations to accept, and pages you visited recently.

Search open, with suggestions

Start typing to find a page, an action or a person. Parents can find their tutors, and tutors their clients. Use the arrow keys and press Enter to open a result, or Esc to close.

Search showing Tara Bennett, Tutor, after typing tara

Notifications

The number on the bell is how many things need your attention. Select the bell to see them: for parents, reservations to accept and payments that didn't go through; for tutors, account alerts such as documents to upload again. Select an item to deal with it, or See them on Home.

The notifications list open under the bell

On a phone

A tab bar sits at the bottom of the screen with Home, Lessons, Messages (1) and Reservations. Counts show on the tabs too. Select More (2) for everything else.

The phone tab bar, with Messages marked 1 and More marked 2

More opens the full menu. Your name at the bottom opens the account menu, which is also where you'll find Help on a phone.

The full menu open on a phone

When a lesson is starting soon

About 10 minutes before a lesson, a reminder appears in the top bar on every page, with the lesson and its start time, a button to join, and Details.

The top bar showing GCSE Maths with Sam S. starts at 15:02, with Join Classroom and Details

A Starts in 5 min window also opens once for each lesson. It shows when the lesson is and how you'll meet. Select Join Classroom (or the button for your video call) to join, Lesson details to see the lesson, or the cross to close it. Parents and tutors see the same window.

The Starts in 5 min window for a parent, with Lesson details and Join Classroom
The same window for the tutor

Good to know

  • If a tutor hasn't added a video link yet, the window offers them Add video link instead.

Related

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