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Verify your identity and add a DBS certificate

Confirm your identity through Stripe, our payment provider, and upload, replace or remove your DBS certificate.

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Written by Adam Bedford

We verify every tutor's identity before they teach on Tutorspot. You do this once, through Stripe, our payment provider. A DBS certificate is optional, but families can see when you have one.

1. Open Verification

In the sidebar, select Your profile > Verification. The Status card (1) shows where you are:

  • Identity: Not yet verified or Verified.

  • DBS certificate: Not provided or On file.

The Verification page with the Status card marked 1 and Set up payouts with Stripe marked 2

2. Verify your identity with Stripe

Under Verify with Stripe, select the button in the notice, for example Set up payouts with Stripe (2) or Continue with Stripe. Stripe confirms your identity from the details you give it, and asks for a photo of your ID only if it can't.

You continue on Stripe's own website. Follow its steps, then you're brought back to this page. The same Stripe details are used to pay you, so you only do this once. See Set up payouts with Stripe for what to expect.

When Stripe has everything it needs, Identity shows Verified and the notice reads Your payout account is complete.

The Status card showing Identity Verified and DBS certificate On file, with Your payout account is complete

3. Upload your DBS certificate

In the DBS certificate card, select Upload (1) and choose your certificate. It can be a JPG, PNG or PDF up to 16 MB.

The DBS certificate card with Upload marked 1

The certificate uploads straight away. You'll see DBS certificate uploaded, and DBS certificate in the Status card changes to On file.

The DBS certificate uploaded message

4. Replace or remove it

Your file now shows as a link you can open. To upload a newer certificate, select Replace (1). To take it off your profile, select Remove (2).

The DBS certificate on file, with Replace marked 1 and Remove marked 2

If you remove it, you'll be asked Remove DBS certificate? Are you sure? This cannot be undone. Select Remove to confirm, or Cancel.

The Remove DBS certificate? dialog

You'll see Document removed, and the card shows Not uploaded again.

The Verification page after removing, with the Document removed message

Good to know

  • A certificate with several pages must go in as one PDF. If your pages are in separate files, email them to dbs_verification@tutorspot.co.uk and we'll add the certificate to your profile.

  • If the notice says Your payout account isn't ready yet. Please contact us and we'll set it up., get in touch with us before you can verify.

  • If our team couldn't verify a document, you'll see an alert on Home. Select Go to verification or Update DBS in the alert to come here.

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