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Find your way around your account

The menu, the account menu, search, notifications, the phone tab bar and the "starting soon" alert.

A
Written by Adam Bedford

Every page has a menu on the left (a tab bar on a phone) and a top bar with the page title, search, notifications and help.

The menu

The menu (1) lists the places you go most. A number next to an item (2) is how many things there need you, such as reservations to accept or conversations with unread messages. Your name at the bottom (3) opens the account menu.

A parent's menu marked 1, the Reservations count marked 2 and the account button marked 3

Tutors also have Lesson reports (1), Clients and Payments. Your profile (2) opens to show Profile, References and Verification, with how complete your profile is.

A tutor's menu, with Lesson reports marked 1 and Your profile marked 2

To hide the menu, select the panel icon at the left of the top bar, or press Ctrl+B (⌘B on a Mac).

The account menu

Select your name at the bottom of the menu. Under Settings are Personal details and Notifications. Parents and students also have Billing (1), and tutors have Lesson preferences and View public profile. Below them are Help, Cookie settings and Sign out.

The account menu for a parent, with Billing marked 1

The top bar

  1. The page title, with the pages above it to the left so you can step back.

  2. Search or jump to…

  3. The bell, for notifications.

  4. The help icon.

The top bar, with the page title marked 1, search marked 2, the bell marked 3 and help marked 4

Search and jump

Select Search or jump to… or press Ctrl+K (⌘K on a Mac). Before you type, you see suggestions, such as reservations to accept, and pages you visited recently.

Search open, with suggestions

Type to find a page, an action or a person: parents can find their tutors, and tutors their clients. Use the arrow keys and Enter to open a result, or Esc to close.

Search showing Tara Bennett, Tutor, after typing tara

Notifications

The number on the bell is how many things need your attention: for parents, reservations to accept and payments that didn't go through; for tutors, account alerts such as documents to upload again. Select the bell, then an item to deal with it, or See them on Home.

The notifications list open under the bell

On a phone

The tab bar at the bottom has Home, Lessons, Messages (1) and Reservations, with counts. Select More (2) for everything else.

The phone tab bar, with Messages marked 1 and More marked 2

More opens the full menu. Your name at the bottom opens the account menu, which is where Help is on a phone.

The full menu open on a phone

When a lesson is starting soon

About 10 minutes before a lesson, the top bar on every page shows the lesson, its start time, a button to join and Details.

The top bar showing GCSE Maths with Sam S. starts at 15:02, with Join Classroom and Details

A Starts in 5 min window also opens once for each lesson, for parents and tutors. Select Join Classroom (or the button for your video call) to join, Lesson details to see the lesson, or the cross to close it.

The Starts in 5 min window for a parent, with Lesson details and Join Classroom
The same window for the tutor

Good to know

  • If a tutor hasn't added a video link yet, the window offers them Add video link instead.

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