If you already have a Tutorspot account, your message goes as soon as you're signed in.
1. Sign in as you send
Write your message on the tutor's profile and select Send message (see Message a tutor and create your account). If you're not signed in, you're asked "Where should Jordan reply?". Select I have an account (1).
Enter your Email and Password, then select Send message to Jordan. You're signed in and your message sends.
If you've forgotten your password, select Forgot your password? (2). The reset page opens in a new tab with your email filled in, so your message stays where it is. Once you've set a new password (see Reset your password), come back to this tab and sign in.
2. Send straight away when you're signed in
When you're signed in, the top menu shows My account (1) instead of Sign in. Fill in the message box and select Send message (2).
There's no account step: the message is sent straight away.
3. Message from your search results
Select Message with the tutor's name (1) on any card in your search results. The message box opens over the results, set to the subject and level you searched.
4. The message page
A link to message a tutor (for example in an email from us) opens a page with the same message box. Select Back to Jordan's profile (with the tutor's name) to read their profile first.
If your session has expired
If you were signed in a while ago, you may see "Your session has expired. Sign in to send your message." (1). Your message is kept. Sign in and select Send message to Jordan.
Good to know
Replies arrive in Messages in your Tutorspot account, and we email you when one comes in.
You can message as many tutors as you like, free.
If "We could not send your request. Please try again." keeps appearing, wait a while: one account can only send a limited number of messages an hour. If it still doesn't work, contact our team.