If you can't make a lesson, you can message your tutor to find another time, or cancel it. Lessons more than 48 hours away are cancelled straight away. Closer than that, your tutor has to agree.
1. Open Can't make it?
Open the lesson (from Home or Lessons) and select Can't make it? (1).
In Lessons you can also select ⋯ on the lesson's row, then Can't make it? (1).
A panel opens with up to three choices.
2. Ask your tutor to move it
Select Message followed by your tutor's name (1). Your conversation opens with a message already written for you (1).
Change it if you like, then select Send. Nothing is cancelled until you or your tutor cancel the lesson.
3. Cancel a lesson more than 48 hours away
With more than 48 hours' notice, the lesson is cancelled straight away and you won't be charged for it (2).
Select Cancel this lesson… (3).
Add a Reason if you like. Your tutor will see it.
Select Cancel lesson (1).
You'll see "Lesson cancelled." The lesson shows Cancelled, and its Payment status reads Not charged.
4. Ask to cancel a lesson less than 48 hours away
Less than 48 hours before, your tutor has to agree before the lesson is cancelled. Until they do, it may still be charged (1).
Select Cancel this lesson….
Add a Reason if you like.
Select Ask to cancel lesson (1).
The lesson shows Cancellation requested. Until your tutor accepts, it stays scheduled.
5. Cancel from the lesson's cancel page
On a lesson in a reservation's schedule, ⋯ then Cancel lesson opens a separate page. It says what cancelling will cost (1), using the same 48-hour rule.
More than 48 hours away: select Cancel lesson (2), then Yes, cancel lesson.
Less than 48 hours away: select Ask to cancel lesson, then Yes, ask to cancel.
Keep lesson or Back leaves the lesson booked.
Good to know
Cancel the whole plan in the panel cancels the whole reservation. See Cancel a reservation.
Until your tutor agrees to a late cancellation, the lesson stays booked and may still be charged. Message them if you need an answer quickly.