Lessons lists every lesson you have with every tutor, grouped by day. Use it to check what's coming up, look back at past lessons and see what each one cost.
1. Open Lessons
Select Lessons in the menu. The list starts with your upcoming lessons, soonest first. Each row shows the time, tutor, subject, level, status, payment and amount. Select a row to open that lesson.
2. Switch between upcoming and past lessons
Select Occurring (1) and choose Upcoming or Past. Past lessons are listed newest first, and include every lesson that has taken place.
3. Filter by status
Select Status (2) and choose what to show:
Not cancelled (the default): every lesson except cancelled ones.
To accept: extra lessons your tutor has added that are waiting for you.
Confirmed: booked lessons that haven't happened yet.
Cancellation requested: lessons waiting on a cancellation decision.
Completed: lessons that have taken place.
Cancelled.
All, including cancelled lessons.
A filter you've changed shows a × to clear it, and Reset puts both back to the defaults.
A lesson's Status reads Confirmed when it's booked, To accept when your tutor has added it and it's waiting for you (select Accept on the row), Cancellation requested, Cancelled, or Completed once it has taken place.
4. Check the payment for each lesson
The Payment column shows where each lesson's charge stands:
Payment | What it means |
Not yet charged | The lesson hasn't happened yet. |
Unpaid | The lesson has happened and hasn't been charged yet. |
Paid | The charge went through. Select the receipt icon to open your receipt. |
Payment failed | We couldn't charge your card. |
Payment needed | Your bank needs you to confirm the payment, or it needs paying another way. |
Refunded | The charge was refunded to you. |
Not charged | The lesson was cancelled and you weren't charged for it. |
For a failed payment, point at (or tap) the i icon to see why, for example "Your card has insufficient funds."
For a paid lesson, select the receipt icon to open the receipt in a new tab.
If a payment hasn't gone through, a red line at the top of the page says so. Select Update payment method to fix it on Billing.
To pay for a lesson marked Payment needed, select Pay now (1) under it. See Fix a payment that didn't go through.
Good to know
If you have no lessons yet, the page says "No lessons yet". Your lessons appear here once you accept a tutor's reservation.
If your filters match nothing, the page names them, for example "No past cancellation requests". Select Reset filters (or Reset (1) beside the filters) to see everything again.
Each row's ⋯ menu has Tutor profile and Can't make it?. See Can't make a lesson?
Long lists are split into pages. Use Next and Previous at the bottom.