When a parent or student contacts you from your Tutorspot profile, a conversation with them starts in Messages.
1. Spot the new message
A number next to Messages (1) shows how many conversations have messages you haven't read. On a phone it shows on the Messages tab. If a message stays unread for a few minutes, we also email you, and you can turn on text messages in Notifications.
2. Open the conversation
Select Messages and open the conversation (1). On a computer the newest one opens beside the list. A New messages line (2) shows where the messages you haven't read begin.
3. Read the enquiry
At the top of a new conversation you'll see:
A reminder about contact details.
If the client sent a tutor request, a card such as Chris's tutor request with the Subject, Level and how they'd like to have Lessons.
The client's enquiry.
Don't share phone numbers, email addresses or other contact details, or ask for the client's. Keep everything in Tutorspot messages.
4. Reply
Type your reply in Start typing... (1), then press Enter or select Send (2). For a new line without sending, press Shift+Enter.
Your reply appears with Delivered, which changes to Seen once the client reads it.
If a reply shows Not sent, select Retry. Your words are kept.
On a phone, type in the message box (1) and tap Send (2). Tap the line under the client's name to see your next lesson, any reservation waiting for them and open homework.
What happens next
When you've agreed what the client needs, you can:
Share when you're free, or offer a specific slot. See Share your availability and propose a time.
Book the lessons. See Send a lesson reservation from a conversation.
Good to know
On a computer, the panel on the right of the conversation shows your next lesson with this client, any reservation waiting for them to accept, open homework and links to your workspace and lessons with them.
To find a conversation, type the client's first name or initial in Search by first name or initial.
Neither you nor clients can attach files to messages. Use a workspace to share work.