If you can't remember your password, you can set a new one from a link we email you. It takes a couple of minutes.
1. Ask for a reset link
On the sign-in page, select Forgot your password? (1).
On Reset your password, type the email address you use for Tutorspot in Email (1) and select Send reset link (2).
You can also get here from tutorspot.co.uk. When you sign in there to message a tutor or ask for matches, Forgot your password? under the password box opens Reset your password in a new tab, with the email address you typed already in Email. Check it and select Send reset link.
2. Check your email
The page changes to Check your email. If there's an account for that address, we've sent it an email with a link to reset your password. For your security, the page looks the same whether or not an account exists.
If the email doesn't arrive within a few minutes, check your spam folder. You can also select Send again (1); the message then reads Sent again.
3. Choose a new password
Open the email and select the reset link. The Set a new password page shows the email address the password is for.
Type your new password in New password (1). It needs at least 8 characters. Type it again in Confirm new password (2), then select Save new password (3).
If the two passwords are different, you'll see Passwords don't match under the second box. Type them again.
4. Sign in with your new password
You go to the sign-in page, which shows Password updated. Please sign in. (1). Your email address is already filled in, so type your new password and select Sign in.
If the link doesn't work
Each reset link works once, and only for a short while.
This link has already been used: you, or someone with access to your email, already used it. Select Request a new link (1) to get another.
This link is invalid or has expired: the link is too old, or only part of it was copied. Check you copied the whole link from the email. If it still doesn't work, select Request a new link (1).
You may also see This link has expired if you waited too long. Request a new link in the same way.
Good to know
If you're signed in and know your password, you can change it in Settings instead. See Update your details and password.
If you see This reset link has expired or the password wasn't accepted after saving, request a new link and try again.