When a tutor sends you a lesson reservation, your lessons aren't booked until you accept it. Accepting takes one page: you check the offer, make sure we know how you'll pay and how to reach you, and press one button.
You'll need: a debit or credit card, and your address and a phone number if you haven't given them before.
1. Open the reservation
On Home, the reservation appears under Needs your attention. Select Review & accept (1).
You can also open Reservations in the menu. Reservations waiting for you sit at the top under Waiting for you. Select Accept (1). The email your tutor's reservation sends you opens the same page.
2. Read the offer
The page shows:
Who sent it. Select the tutor's name to see their page.
What you're booking: how many lessons, how long each one is, the subject and level, the day and time, and the dates.
The Total for every lesson, and the price per lesson. Each lesson is charged after it takes place, never up front.
How you'll pay: the payment method we'll charge.
If anything is wrong, don't accept. Message your tutor and ask them to send a new reservation.
3. Add a payment method
If you've never added one, the page says No payment method yet, and Accept and book lessons stays greyed out. The line next to it tells you what's missing, for example "To accept, add a payment method and save your contact details above."
Select Add a payment method.
Enter your card details in the form. Your card is held by Stripe, our payment provider, never by Tutorspot. You can choose Revolut Pay or Amazon Pay at the top of the form instead of a card.
Select Save (1). Back closes the form without saving.
If something is still missing, the card isn't saved. The form marks the fields it needs, and a message under it says "Some payment details are missing." (2). Check the Save my information for faster checkout box: it can already be ticked when the form opens, and when it's ticked, Stripe also needs a mobile number. Add your number, or untick the box, then select Save again.
Your bank may ask you to confirm the card, for example in your banking app. When it's saved, the card appears under How you'll pay with "Charged after each lesson takes place." (1).
4. Save your contact details
If we don't have your address yet, the page shows Your contact details. Your tutor uses these to reach you, and they appear on your receipts, even for online lessons.
Fill in Address line 1, Town or city, Postcode and at least one of Mobile phone or Home phone. Address line 2 and County are optional. Select Save contact details.
If something is missing, the field turns red and says what to add:
When they're saved, the row changes to Contact details saved (1) with your address.
5. Check the cancellation rule
Under the offer is the rule for cancelling. You can cancel any lesson free of charge up to 48 hours before it starts. Later than that, your tutor has to agree.
6. Accept and book
Select Accept and book lessons (1). It works once you have a payment method that can be charged and your contact details are saved.
You see "Your lessons are booked", and the reservation page opens with Your lessons with … are booked at the top.
What happens next
Your tutor is told you've accepted, and every lesson appears in Lessons. Each lesson is charged to your card after it takes place. See What happens after you accept.
Good to know
If your card has expired, the page says "Your card has expired. Add a new one to accept." Select Change and add a new card, then accept.
If you want to use a different card, select Change, enter the new card and select Use this instead. The new card is used for every lesson from then on.
If you leave the page without accepting, for example by choosing another page in the menu, we ask Leave without accepting? Select Stay on this page to carry on, or Leave. Nothing is lost: the reservation waits for you in Reservations.
Not now takes you back without the question. You can accept later.
If the reservation was already accepted or cancelled, opening it again (for example from an old email) takes you to Reservations instead.