Once you accept a lesson reservation, your lessons are booked.
1. Read what happens next
Straight after you accept, the reservation page shows Your lessons with … are booked, with when your first lesson is, How to join and How you pay. If your tutor uses a video link, they add it before the lesson and it appears on the lesson page.
This card shows only once.
2. Add your lessons to your calendar
Select Add to calendar (1) to download a calendar file with every lesson in the reservation. Open it to add the lessons to your calendar app (for example Google Calendar, Outlook or Apple Calendar).
To ask your tutor something, select Message followed by your tutor's first name (2).
3. Find the reservation again later
Open Reservations in the menu and select the reservation. At the top are:
⋯ (more), with Cancel reservation.
Message tutor.
Add to calendar.
4. Check the details
The Details card shows the price, lesson length, total and schedule. The badge on the right shows the reservation's status, for example Active.
5. Check your schedule and payments
Your schedule lists the lessons in the reservation. Select See all … lessons to show them all. Each lesson shows its Status and Payment:
Payment | What it means |
Not yet charged | The lesson hasn't happened yet. Nothing is owed. |
Paid | The lesson took place and the charge went through. |
Payment failed | We tried to charge your card and it didn't go through. See Fix a payment that didn't go through. |
Payment needed | Your bank needs you to confirm the payment. |
Not charged | The lesson was cancelled and you weren't charged for it. |
A lesson's Status reads Confirmed before it takes place and Completed after. Select a lesson's date to open it, or ⋯ for what you can do with it.
Good to know
If the schedule says "No lessons yet", your lessons are still being set up. Check again in a moment.
Every lesson also appears in Lessons and on Home under Coming up.