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Your tutor asked to cancel a lesson

When your tutor asks to cancel a lesson: accept the cancellation, or keep the lesson by doing nothing.

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Written by Adam Bedford

When a tutor asks to cancel a lesson, you can accept the cancellation or keep the lesson. If you do nothing, the lesson stays booked.

1. Find the request

On Home, under Needs your attention, select Review (1) on "… asked to cancel a lesson".

Needs your attention with the cancellation request's Review button marked 1

The lesson also shows Cancellation requested in Lessons and under Coming up on Home.

2. Read your tutor's reason

The lesson page shows when your tutor asked and their reason (1).

The lesson page, with the request and reason marked 1 and Review cancellation marked 2

To talk it over first, select Message followed by your tutor's name.

3. Decide

Select Review cancellation (2).

The Accept this cancellation? box, with Keep lesson marked 1 and Accept cancellation marked 2

  • Keep lesson (1) closes the box. The lesson stays booked.

  • Accept cancellation (2) cancels the lesson for both of you.

What happens next

If you accept, the lesson shows Cancelled and is removed from your upcoming lessons. You aren't charged for it.

The lesson after accepting, marked Cancelled with the reason

Good to know

  • There is no button to turn the request down. If you want the lesson to go ahead, do nothing, or keep it, and message your tutor to say so. The request stays on Home.

  • If several lessons have requests from the same tutor, Home shows them together with Review all.

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