Pause a reservation when lessons need a break, for example over exams or a long holiday. While it's paused, upcoming lessons are cancelled and your client isn't billed. When you resume, future lessons go back on the schedule.
You can pause an Active reservation only.
1. Choose Pause lessons
Open the reservation from Reservations. Select ⋯ at the top, then Pause lessons (1). It's also in the ⋯ menu on the reservation's row in the list.
2. Give a reason
The note at the top of the Pause lessons panel says how many upcoming lessons will be cancelled. Your client is told.
Type a Reason for pausing. It's required, and your client sees it.
3. Choose when lessons restart (optional)
Leave Pause until as Until you resume to restart the lessons yourself, or pick a date from tomorrow onwards for them to restart by themselves.
4. Pause the lessons
Check the reason (1) and date (2), then select Pause lessons (3).
You see Lesson reservation paused. The banner (1) shows when you paused, your reason and, if you chose a date, when the lessons resume. Resume lessons (2) is now at the top of the page.
5. Resume lessons
When you're ready, select Resume lessons, then confirm with Resume lessons.
You see Lesson reservation resumed. Future lessons are now active. and the reservation is Active again.
Good to know
In the reservations list, a paused reservation shows Paused after N lessons. Filter by Paused to see them all.
You can also resume from the ⋯ menu on the reservation's row in the list.
While a reservation is paused you can still Edit its schedule or Cancel reservation from the ⋯ menu.