Lessons lists every lesson you have with every tutor, by day.
1. Open Lessons
Select Lessons in the menu. Upcoming lessons come first, soonest first. Select a row to open that lesson.
2. Switch between upcoming and past lessons
Select Occurring (1) and choose Upcoming or Past. Past lessons are listed newest first.
3. Filter by status
Select Status (2) and choose what to show:
Not cancelled (the default): every lesson except cancelled ones.
To accept: extra lessons your tutor has added that are waiting for you. Select Accept on the row.
Confirmed: booked lessons that haven't happened yet.
Cancellation requested: lessons waiting on a cancellation decision.
Completed: lessons that have taken place.
All, including cancelled lessons.
Reset puts both filters back to the defaults.
4. Check the payment for each lesson
Payment | What it means |
Not yet charged | The lesson hasn't happened yet. |
Unpaid | The lesson has happened and hasn't been charged yet. |
Paid | The charge went through. |
Payment failed | We couldn't charge your card. |
Payment needed | Your bank needs you to confirm the payment, or it needs paying another way. |
Refunded | The charge was refunded to you. |
Not charged | The lesson was cancelled and you weren't charged for it. |
For a failed payment, point at (or tap) the i icon to see why.
For a paid lesson, select the receipt icon to open the receipt in a new tab.
If a payment hasn't gone through, select Update payment method in the red line at the top to fix it on Billing.
To pay for a lesson marked Payment needed, select Pay now (1) under it. See Fix a payment that didn't go through.
Good to know
Your lessons appear here once you accept a tutor's reservation.
If your filters match nothing, select Reset filters (or Reset (1) beside the filters).
Each row's ⋯ menu has Tutor profile and Can't make it?. See Can't make a lesson?