Tutorspot

Adam Bedford

For parents and students: finding a tutor, booking and paying for lessons, and working with your tutor.

For clients

Search for tutors by subject and level, online or near you, from the home page or the Online tutoring page.

Search for a tutor

Narrow your tutor search by availability, price and rating, sort the results, and understand each tutor card.

Filter and sort your search results

What each part of a tutor's profile tells you: key facts, about, checks, reviews, prices, qualifications and references.

Read a tutor's profile

Use the Subjects and Locations menus to browse tutors for a subject, a level or a town, without filling in a search.

Browse tutors by subject or town

Search for tutors and compare their profiles.

Find a tutor

Write to a tutor from their profile, create your free account as you send, and find out where their reply arrives.

Message a tutor and create your account

Send a message straight away when you're signed in, or sign in as you send; plus messaging from search results and the message page.

Message a tutor if you already have an account

Hear back sooner by sending the same message to similar tutors, as you send or with one tap afterwards.

Send your message to similar tutors

Tell our matching team what you need in six short steps, and we'll email you tutors who fit.

Get matched by our team

Message a tutor, or ask us to match you with one.

Contact tutors

Find your conversations, read new messages, send a reply, see when it's been read, and what to do if a message doesn't send.

Read and reply to messages from your tutor

What the reservation, lesson and availability cards in a conversation mean, what the side panel shows, and how to start accepting.

Lesson reservations and lessons in your conversation

Use Propose a time in a conversation to write a message suggesting a day and time. Nothing is sent until you select Send.

Suggest a different time to your tutor

Messages

How to read a tutor's lesson reservation, add how you'll pay and your contact details, and book the lessons.

Accept a lesson reservation and book your lessons

What you see once your lessons are booked: the next steps, adding lessons to your calendar, and your reservation page.

What happens after you accept a reservation

When your tutor adds a one-off lesson to a reservation you already have, accept it from Home or Lessons so it's booked.

Accept an extra lesson

Accept a tutor's booking and add a payment method.

Book lessons

What you'll find on Home: things that need you, your next lesson, what's coming up and your tutors.

Your Home page

Find any lesson, past or upcoming, filter by status, and see whether each one has been paid.

Your lessons list

How to join your lesson by video link or in the Tutorspot online classroom, on a computer or a phone.

Join a lesson

Ask your tutor to move a lesson, or cancel it. What happens depends on whether it's more or less than 48 hours away.

Can't make a lesson?

What to do when your tutor asks to cancel a lesson: accept the cancellation, or keep the lesson by doing nothing.

Your tutor asked to cancel a lesson

See every lesson reservation you have with your tutors, what each status means, and what you can do from the list.

Your reservations

How to end a run of lessons with a tutor, what happens to lessons in the next two weeks, and what you see afterwards.

Cancel a reservation

Your upcoming and past lessons, changes and cancellations.

Lessons

Add the card your lessons are charged to, check it's ready, and replace it when it expires or your bank asks.

Add or replace your payment method

What to do when a lesson couldn't be charged: confirm it with your bank, pay with another card, or try the charge again.

Fix a payment that didn't go through

See what you've paid for lessons and open the receipt for each payment.

Receipts and payment history

Payment methods, receipts and failed payments.

Payments

See every tutor you have lessons with, and open a tutor's page for their reservations, upcoming lessons and profile.

Your tutors

Rate your tutor out of five stars and write a short comment, or change a review you've already left.

Leave a review for your tutor

What's in a workspace (next lesson, homework, timeline, files, schedule) and how to post, reply to, edit and delete notes.

Find your way around a workspace

Share worksheets, photos and notes with your tutor, find files again, and delete files you shared.

Share files in a workspace

Find the homework your tutor set, hand it in with files, photos or a note, and read your tutor's feedback.

Hand in homework

Homework, files and notes shared with your tutor.

Workspaces

Home

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